Terms & Conditions

Terms and Conditions for UK Ghost Hunts.
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them.
By booking with UK Ghost Hunts you agree to receive any emails, texts or phone calls related to your booking or the booked event you have made with us.

1. The minimum age for any participant on our events is 18. If we have a firm belief that anyone in your party is younger than 18, they will be asked for identification. If they are unable to produce any identification they will be asked to leave the event and all monies paid will be lost.

2. Due to varying conditions of the locations and uneven floors / staircases, it is advised that pregnant women or those with any heart complaint / restricted mobility conditions do not attend. If you are unsure whether an event is suitable for you, please contact us prior to booking for confirmation. If you DO have such an immobility or believe / are pregnant and still decide to attend, you may be asked to sign a disclaimer as your attendance will be at your own risk. No liability for any illness or injury that may occur as a result.

3. As above, due to some locations having uneven floors / stairs coupled with the fact that the event will be conducted in darkness. Sensible footwear such as trainers / flat shoes MUST be worn. Stilettos are NOT permitted. UK Ghost Hunts will not be liable for any injury caused as a result of such footwear and could result in being turned away from the event. As such, due to some locations being partially in the open air, guests are reminded to dress for the weather conditions and bring a torch.

4. Guests attend events at their own risk. UK Ghost Hunts accepts no liability for any accident or injury caused. Health and Safety will be conducted prior to the event and if any area of that location is deemed unsafe, no persons will be permitted to enter. Although we endeavour to do our upmost to avoid any accidents or injuries, due to some location boundaries being beyond normal public access, we advise that although most is covered by UK Ghost Hunts Public Liability Insurance, that you also have your own third party Public Liability Insurance.

5. There are no sleeping facilities available on any of our events unless stated. If an event is at a location such as a hotel / Inn, rooms should be booked through the hotel / pub directly. Any discounts / rooms available will be advertised on the event details. Transport is not provided so please ensure you have transport to the event prior to booking.

6. Due to the lateness of our events and some locations being in residential areas, we ask that guests leave as quietly and quickly as possible in order to avoid disruption to any local residents. We advise that due to the lateness of events, that if not local, guests consider booking a hotel close to the event wherever possible in order to minimise any accidents which may occur due to tiredness.

7. Although there will be opportunities for you to conduct your own vigils on our events, outside of this, for health and safety purposes, you are to stay with your allocated paranormal team.

8. UK Ghost Hunts will not be liable for any loss or damage to any belongings brought to an event or left in vehicles. This includes any camera equipment / clothing etc which may be damaged / affected by poltergeist activity. We will also not be liable for any parking fines / clamping of vehicles. Please be considerate when parking a vehicle at some locations. All items / belongings brought to any event remain the responsibility of the guest. We do not take any responsibility for your vehicles even if they are parked in the location car park.

9. NO SMOKING will be allowed within any of the buildings used on our events. Locations with permitted smoking will be explained on arrival at an event. As such, no other fire hazards such as candles or any other such potential hazards will be permitted. If seen, they will be removed until the end of the event and may result in you being removed from the event. Do not use such items during any vigils or similar activities.

10. Tea, coffee and soft drinks will be provided but please feel free to bring your own, where there is a location without electricity unfortunately we will be unable to supply hot drinks so it is advisable to bring your own flask etc.

11. If you are part of another paranormal team please be respectful of UK Ghost Hunts and not wear your team name on any clothing or accessories as you will be asked to change.

12. The use of cameras, filming and recording equipment is permitted on our events subject to limitations. Any footage caught is deemed to be for personal use only and not for public view and ownership of this footage either audio or visual belongs solely with UK Ghost Hunts. Before commencing video or audio capture you must advise anybody being recorded so that they are aware and have the choice not to be included. It is also imperative that you seek consent from the UK Ghost Hunts Office by email before releasing any audio or visual footage into the public domain and this includes Facebook and personal websites. This is to ensure that our guests, events and our locations are not compromised in any way. Failure to comply with this could lead to legal action being taken. You may be asked to sign a document during your event and some locations do have limitations for filming in order to ensure the enjoyment of all guests.

13. 15. Any information that we may receive from you or that is requested by us in relation to names, addresses, email addresses or contact telephone numbers is sensitive and will not be used for any purposes other than to be incorporated into our database for UK Ghost Hunts as per new legislation in GDPR laws.

14. These terms and conditions are non-negotiable and your booking of an event demonstrates their acceptance by you, the client. These conditions and any contract into which they are incorporated shall be subject to English Law and the exclusive jurisdiction of the Courts of England.

Cancellations and Refunds

It is your responsibility at the time of booking to ensure that you are able to make the event date as UK Ghost Hunts cannot offer a refund or transfer your places if you are unable to attend. Our locations are paid in advance and we are liable for these costs even if you cannot make the event. All payments are non-refundable and non-transferable and credits will not be offered. Deposit payment options will secure your place(s) on the event but the balance payment should be made no later than 28 days prior to the event. If the balance payment is not received by the due date your places and any monies paid to date will be lost. Once the balance payment is made this payment cannot be refunded nor can your booking transferred to another date or a different event if you cannot attend. You must let us know if you are unable to attend an event up to the time of the event as the team will be waiting for you to arrive.

We cannot put your places back up for sale on the website if you are unable to attend your event. However, if the ticket price has been paid in full, your tickets can be transferred to a third party and where applicable you can advertise your tickets for sale on our Facebook Page. However, these tickets cannot be sold on any other advertising site due to the terms and conditions associated with them. Please note that UK Ghost hunts accept no liability for any third party transactions made via this method nor will UK Ghost Hunts enter into any correspondence to help with this transaction.

Cancellations by us

We can cancel a UK Ghost Hunts event at any time for any reason at our own discretion. We can particularly cancel an event if not enough customers have booked to make in financially viable to operate. If we have to cancel, we will tell you as soon as reasonably possible. In these circumstances we will move your booking to another event of your choice or to another event completely, or place your monies on your UK Ghost Hunts Booking Account for you to use on a future date. We will have no other liability whatsoever to you. This includes refunds on any hotel bookings or refunds on any travel arrangements or other costs incurred relating to the cancelled event. We advise that if booking a hotel or B&B, you check to ensure that there is a late cancellation policy available to avoid any additional costs should we need to cancel any of our events. 

Drugs & Alcohol

Alcohol is not permitted at any time, anyone attending under the influence of drugs or alcohol will be refused admission and all monies paid will be lost.

If the team suspect that anyone is under the influence of drugs or alcohol or that anybody has brought in any to the event they will be asked to leave immediately and again all monies paid will be lost.

PLEASE NOTE ANYONE ATTENDING UNDER THE INFLUENCE OF DRUGS OR ALCOHOL WILL BE REFUSED ADMISSION EVEN IF THE TEAM SUSPECT THIS IS THE CASE.

Behaviour Policy

We want all of our guests to enjoy our events and to feel safe at all times. We know that one disruptive guest can have an adverse effect on any event. We would therefore ask you to please read and agree to the terms set out in this policy and also to share this with those in your booking:

No disrespectful behaviour will be tolerated as this has a detrimental impact on the event and the other guests. Any behaviour deemed disrespectful or inappropriate will be dealt with swiftly and the person or people concerned will be removed from the event regardless of any transport difficulties or adverse weather conditions.

We operate a zero tolerance policy if anyone is found faking any activity or disrupting the investigation you will be asked to leave and no refund will be given.

We would be grateful if you could contact us as soon as possible to let us know if you are unable to attend an event, even if it is on the day of event so that we are aware that you will not be arriving and can inform our staff.

Competition

Win 2 places for our Galleries of Justice Event on 14th October 2023

Terms & Conditions

1. This competition is open to those aged 18 or above.

2. Purchases for 2023 events only.

3. All purchases must be paid in full by time of closing. Bookings made using the deposit option only will not be counted.

4. All ‘Purchases’ must be made by midnight on 7th October 2023.

5. Each 1 place bought between now and midnight on 7th October will count towards an entry into the competition.

6. The winner will be drawn at random from all valid entries.

7. There is no cash alternative for this prize nor can it be transferred to a third party or swapped to a different location.

8. The winner will be notified on the 8th of October 2023.

9. The judge’s decision is final, and no correspondence will be entered into.

10. UK Ghost Hunts employees and their families, relations and our suppliers are not eligible.

11. Only open to UK.

12. If the prize winner cannot be reached within 24 hours, another name will be drawn as a replacement. If for any reason the replacement winner cannot be contacted within the time specified, UK Ghost Hunts will not endeavour to find a replacement winner.

13. UK Ghost Hunts will take into account the current restrictions regarding Covid-19 and if any Covid-19 restrictions are in place that prevent the event going ahead the date will have to be postponed, an alternative date will be offered.

14. No activity on the night of the winner’s ghost hunt can be guaranteed.

15. The event will run from 9pm until 2am on the given date.

16. If you cannot make the date you will not be able to select another date.

17. The winner must agree to us being able to promote this win on our Social Media Pages (we will not disclose any details other than your name and leave you to tag yourself in if you wish).