Frequently asked Questions

What Will I Be Doing on A Ghost Hunt And What's Involved

Firstly we will start the evening by telling you how the night will be structured throughout your ghost hunt and introduce the team to you, you will also learn a little about the equipment that will be used during your investigation and also a brief history of the location.

You will then be split down into smaller groups and begin your investigation, during your ghost hunt you will have the opportunity to work with the Ouija boards , glass divination, table tipping, seance’s and much more.

Refreshments are included on all our events coffee, tea, cold drinks.

Is the deposit that is paid refundable?

It is your responsibility at the time of booking to ensure that you are able to make the event date as UK Ghost Hunts cannot offer a refund or transfer your places if you are unable to attend. Our locations are paid in advance and we are liable for these costs even if you cannot make the event. All payments are non-refundable and non-transferable and credits will not be offered. Deposit payment options will secure your place(s) on the event but the balance payment should be made no later than 28 days prior to the event. If the balance payment is not received by the due date your places and any monies paid to date will be lost. Once the balance payment is made this payment cannot be refunded nor can your booking transferred to another date or a different event if you cannot attend. You must let us know if you are unable to attend an event up to the time of the event as the team will be waiting for you to arrive.

We cannot put your places back up for sale on the website if you are unable to attend your event. However, if the ticket price has been paid in full, your tickets can be transferred to a third party and where applicable you can advertise your tickets for sale on our social media pages. However, these tickets cannot be sold on any other advertising site due to the terms and conditions associated with them. Please note that UK Ghost Hunts accept no liability for any third party transactions made via this method nor will UK Ghost Hunts enter into any correspondence to help with this transaction.

All guests need to be directed towards UK Ghost Hunts Terms and Conditions and it will be deemed that the person(s) purchasing your tickets have been asked by you to ensure that the terms and conditions have been read and agreed to.

Will I receive confimation of my booking?

Yes, as soon as your booking is placed you will then receive your booking confirmation by email and you can also login to see the status of your event at any time.

Is there age restrictions for these events?

Yes, persons under the age of 18 are not permitted on these events.

I cannot walk far. Can I still attend?

There is a lot of standing and walking involved in the events and some locations do have a lot of steps or uneven floors. Attending is solely down to the customer’s choice, You may bring a small fold-up chair if you wish but our team is very helpful.

Will I need to take anything with me to the event ?

The events are carried out in the dark so it is highly recommended that you take a torch. Some events can be very long, so please feel free to take drinks and snacks along with you.

Warm clothing and suitable shoes are also recommended.

Do you issue tickets?

No, unfortunately we do not issue tickets. Your name will be on the guest list.

Please also print your confirmation to take with you to the event but you can at any time login to your account on our website or call our office number or mobile number.

Will there be alcohol at the events?

No, there will not be alcohol at our events, alcohol is not permitted at any time, anyone attending under the influence of drugs or alcohol will be refused admission and all monies paid will be lost.

If the team suspect that anyone is under the influence of drugs or alcohol or that anybody has brought in any to the event they will be asked to leave immediately and again all monies paid will be lost.

Do you hold public liability insurance?

Yes, we do. We are insured for £5,000,000.